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T R A N S L I N K
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  • Looking

    Updates:

    We stand with our friends and colleagues in Ukraine.

    Frequently Asked Questions

    Find answers to all your queries about our service.

    • What is the minimum balance?

      The minimum balance you can maintain 0 of your currency, unless you are on overdraft.

    • What is the rate of interest?

      Our interest rate is determined by the amount of loan you want to take but not more than 5% of the total amount you can ever take.

    • When will I receive my account statement?

      Account statements is emailed in less than 10 minutes of request

    • Can I use any branch across all countries?

      Yes, unless there is an IP restriction from the country you are in.

    • How safe/secure is our net banking a/c?

      Our bank is protected with international standard SSL and it is highly secured.

    • How do I create a new password?

      It happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username.

    • How do I request a stop withdrawal on my account?

      You can request a stop withdrawal through Stanadard Chartered, by phone or by sending us an email to [email protected]

    • How do I find my account numbers?

      You can check your welcome email to see your account number or contact support.

    • How do I report suspicious activities?

      Login to your account to change your password or contact customer support at [email protected] immediately you notice any suspicious activity on your account.

    • Is there any fee for international transfers?

      There is no additional fee except the required transaction charge during transfer.

    Experience a New Digital World.

    Mobile banking application with new & exciting features.